Q: What is Auto Tool Nest?
A: Auto Tool Nest is the international brand of Xiamen Xiongba Electronic Commerce Co., Ltd., specializing in distributing industrial automation products since 2014. Our team has been engaged in related business since 2008.
Q: How can I request a quotation?
A: Contact us via email, phone, WeChat, or WhatsApp for immediate assistance. We support multiple languages for international clients.
Q: Are your products genuine?
A: All products are original manufacturer items. We clearly specify if products are new, refurbished, or second-hand in product descriptions.
Q: What shipping methods do you offer?
A: We use FedEx, DHL, UPS, TNT, and EMS for global shipments. Clients may also use their preferred carrier accounts.
Q: What payment terms do you accept?
A: We support T/T bank transfers, PayPal, and Western Union. Stock items require full payment before shipping; custom orders require 30% deposit.
Q: What is your warranty policy?
A: All products come with a 1-year warranty. Refurbished/second-hand items have specific warranty terms stated in product documentation.
Q: Can I inspect goods in China?
A: Yes, we welcome clients to inspect products at our Xiamen facility. We provide VIP Reception service for international visitors.
Q: How do returns work?
A: Submit quality claims within 7 days of delivery. Returns require prior authorization and must meet original packaging conditions.
Q: Do you price match competitors?
A: Yes, provide valid competitor quotes and we’ll offer better pricing while maintaining quality assurance.
Q: What technical support do you provide?
A: We offer installation guides, troubleshooting documentation, and video support. Critical issues may be escalated to manufacturer engineers.
Q: How long does order processing take?
A: Stock items ship within 24 hours. Custom orders require 3-5 business days for sourcing confirmation.
Q: Can you source discontinued models?
A: Our specialized team can source obsolete industrial components – contact us with specific part numbers for availability checks.
Q: Do you handle customs clearance?
A: We provide complete commercial invoices and export documentation. For DDP terms, we manage full customs processing.
Q: What industries do you specialize in?
A: We serve manufacturing, robotics, energy, and transportation sectors with PLCs, HMIs, sensors, and motion control systems from top brands.
Q: Are volume discounts available?
A: Contact our sales team for tiered pricing on bulk orders. We offer additional value through bundled technical support packages.